Shipping Policy

Delivery

All deliveries are made by registered courier and will require a signature.

Delivery cost of orders are calculated based on the order weight. You will be notified of the delivery cost as you complete the checkout process.

We will despatch your ordered product within 2 business days.
*Please note that during our sale/promotional events, delivery may longer than the specified delivery times above.

Tracking your order

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.

Lost or damaged goods

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

International Delivery

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Contacting us

Australia AYL Group Pty. Ltd. welcomes your comments regarding this Shipping Policy. If you have any questions about this Shipping Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Categories - Wool Quilts

Categories - Ugg Boots

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